If you work for a financial company, more specifically a trading floor within the financial company, you are probably familiar with the term ‘Turrets’. Turrets are defined as:
Trading turrets, unlike typical phone systems, have a number of features, functions and capabilities specifically designed for the needs of financial traders. Trading turrets enable users to visualize and prioritize incoming call activity from customers or counter-parties and make calls to these same people instantaneously by pushing a single button to access dedicated point-to-point telephone lines (commonly called Ringdown circuits). In addition, many traders have dozens or hundreds of dedicated speed dial buttons and large distribution hoot-n-holler or Squawk box circuits which allow immediate mass dissemination or exchange of information to other traders within their organization or to customers and counter-parties. Due to these requirements many Turrets have multiple handsets and multi-channel speaker units, generally these are shared by teams (for example: equities, fixed income, foreign exchange) or in some cases globally across whole trading organizations.
Unlike standard Private Branch Exchange telephone systems (PBX) designed for general office users, Trading turret system architecture has historically relied on highly distributed switching architectures that enable parallel processing of calls and ensure a “non-blocking, non-contended” state where there is always a greater number of trunks (paths in/out of the system) than users as well as fault tolerance which ensures that any one component failure can not affect all users or lines. As processing power has increased and switching technologies have matured, voice trading systems are evolving from digital time-division multiplexing (TDM) system architectures to Internet Protocol (IP) server-based architectures. IP technologies have transforming the communications for traders by enabling converged, multimedia communications that includes, in addition to traditional voice calls, presence-based communications that include: unified communications and messaging, instant messaging (IM), chat and audio/video conferencing.
Speakerbus Turrets are provided by Speakerbus Group plc which is a privately owned communications technology developer and manufacturer headquartered in the UK with offices across Europe, the U.S. and Asia.
The SIP based iD808 turret is designed and certified to work with Cisco and Avaya based telephony systems.
In the next article we will highlight a recent task of implementing Ringdown circuits between Cisco Unified Communications 8.6 and Speakerbus iD808 turrets.